Go directly to page content.

General Questions:

General Questions

What are the STS Help Desk Support Hours?
The STS Help Desk is open Monday – Friday, from 9:00 AM to 4:00 PM with the exception of University Holidays.
Back to Top

Where is the STS Help Desk located?
The STS Help Desk is located at GMCS 111.
Back to Top

How can I contact the STS?
Email us at: stshelpdesk@sdsu.edu


Call us at: 619.594.4881
Back to Top

What services are offered at the STS?
List of services.
Back to Top

Can I get IT support for non-SDSU devices?
STS can only support IT Equipment purchased by SDSU or by the SDSU Research Foundation. These devices must have a SDSU(State) or Foundation Tags. We are not able to support or install SDSU licensed software on your personal systems.
Back to Top

If I don’t have a State or Foundation Tag, how do I get one?
If your system has not been purchased by SDSU or the SDSU Research Foundation, you can donate your system to the University. Once donated, the University will add the system to their inventory and tag the device. At that point, STS will be able to support the device(s).
Back to Top

Who do I contact if I would like to donate my system to SDSU?
Please contact Stacy Carota, Director of Development, in the Dean’s Office.
Back to Top

How do I get a status update on my work order?
Please contact us directly by phone at 619.594.4881 or email us at stshelpdesk@sdsu.edu.
Back to Top